I was just... really really upset with the outcome and the experience that beyond writing a review on Yelp, I didn't really want to talk about it.
But since it's coming around to that time of the year where I'm getting ready to move again, I figured I'd go back and talk about this.
Moving state to state is hard. Especially when you literally don't know what you're doing. Bubba helped me find a moving company and I had done some searches on Google and on Yelp; but PICKING one is the hardest part. These days it seems like reviews can be more hurtful than helpful and filtering out the reviews that are straight up complaints is hard.
I had a few leads and it came down to two.
When I was contacted by Coast to Coast Moving I was contacted by "Taylor" he break down the cost details and he broke down what the process was like he also stated that they were listed on a website called "Andrea's Choice" which was suppose to make them more "reputable" I guess. After going over inventory for days and finalizing it he quoted me with $1700. Assured me there was going to be no hidden extra charges and $1700 was all I had to come up with.
Here's the part that threw me off; I would call and ask a million questions just to make sure I understood everything COMPLETELY. Had him send emails with proof of the conversation. There was a time I had a question the Sunday before my move and so I called as he stated his phone was always open for questions and he threw out "as you can see it's my day off and I'm still answering my phone for questions." as if it was something he should be applauded for. He seemed like an okay guy who knew his stuff... until I handed over the deposit and it seemed almost instantly like his entire vibe and attitude had changed.
I didn't get into contact with him after that, I was passed on to someone else who would be handling my move. Someone else who even with the finalized inventory sheet "in front of them" had an incomplete list. So once again, I had to spend time fixing this damn list. He tried charging me extra and when I had protested that Taylor promised it would only be $1700 he "went to talk to his manager" and they "managed to cut me some deals" in order to keep my $1700 quote. On top of this, I had to exclude even MORE stuff.
When the pick up people got here, they were really not friendly at all. They moved stuff and worked very quickly. Didn't ask questions or say anything at all really. By the time they left I had to leave behind pretty much all of my living room furniture. The only things I brought with me were: my bed, my computer chair, one bookcase, my nightstand and my floor lamp. And since they "had to" pack my smaller boxes into a bigger box they charged me an extra $200 for it. Which was ridiculous as I didn't ask them to nor did they ask if it was okay. Boxes marked with "fragile" were completely ignored. Thank goodness I packed everything valuable with blankets. Not to mention that I noticed the paperwork said Unique Vanlines.
After all that time of Taylor bad mouthing brokers look who they are. SURPRISE, I guess.
Instead of the 10 days they said it would take for them to get my things to me, it took them 2 weeks. When it got passed the 10 days, when I'd call I would either get no answer or "they were unable to get into contact with anyone."
When they finally did come to drop my things back off the driver (I suppose) doing the paperwork had me lead him to my apartment to finish filling out the rest of the paperwork.
He very calmly, as if it were normal, told me he would have to charge me ANOTHER additional $150 because the location was over 75 feet away from the truck. I live in apartment complex. With an elevator. THE FUCK YOU MEAN OVER 75 FT FROM THE FUCKIN TRUCK.
I told him I didn't have that; he stated "I can continue to move your stuff into your apartment while you run to the bank if you have to."
1) No bitch, I mean I don't have that PERIOD because your bitch ass people quoted me $1700 which they PROMISED was all I had to pay. 2) THE FUCK YOU MEAN, I'm not leaving strangers in my apartment who already seem sketchy as fuck.
Frustrated and pretty much crying from how stressful this all is suddenly I went downstairs to the property manager and told her what was happening and if I could borrow a storage unit to try and eliminate some of the "steps". She was PISSED. And she went out there and yelled at the guy the whole elevator ride up to the storage unit to which he pretty much called us "stupid girls" and said it was "my fault" for "not reading the agreement" when I READ THE SHIT over and over again. I CALLED and verified HOW MUCH MONEY I NEEDED. I was SO ANGRY. DO NOT make me out to be some irresponsible chick just because you want to scam somebody then get mad when you're called out. He had the audacity to spew out more negativity before yelling down the hall way "fine, whatever, I'll work for free." Take that up with your sender, not me bud.
He ended up taking my stuff to my apartment "for free" by THROWING my boxes into the elevator. Didn't give a damn if they were marked fragile. As you can see the condition of my boxes in the photo above. Not just that, but had the nerve to ask if a piece they brought up was mine. ISNT THAT WHAT THE INVENTORY SHEET IS FOR?! They offered to put my bed together to which I declined and waited for them to leave. I handed them the money orders and slammed the door.
Then I curled up and cried and was so damn over the day that it wasn't even funny anymore.
Bubba came after work to help me unpack. He brought me food. And once most of the boxes were unpacked he shoo'd me off to take a hot bath while he and Sophie went to put the bed together.
It wasn't after all the boxes were put up that I realized I was missing a box full of makeup AND my floor lamp. I called to claim it and they told me to send an email. TO A GMAIL ACCOUNT. Once they "investigated" to which they said that they checked with all the others who shared the truck space and couldn't find my box OR floor lamp (THE WHOLE THING) they directed me to make a claim and when I did citing the cost lost they said they could only go off of weight to which the would only be able to reimburst me $150 because I didn't have insurance WHICH I SWEAR I FUCKIN DID.
There are just so many damn loopholes and so much scamming that is being done with this company and if other companies ARENT like this I feel bad for them. Other companies make people like me hesitant to ever want to hire any moving company ever again.
This entire experience was seriously ridiculous. I honestly wish I had gone with someone else, and even with research done it sucks that you can never be too sure if the reviews posted are legit or fake. After I had posted my review on Yelp, more negative reviews started coming on and with stories FAR WORSE than mine. It's insane that this company is still in business!
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